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Cancellation and Refund Policy

Last updated: 26 October 2026

This policy is governed by the Consumer Protection Law, 1981 (חוק הגנת הצרכן, התשמ"א-1981) and the Consumer Protection Regulations (Cancellation of Transaction), 2010.

1. Nature of the service

Every Aden invitation is designed specifically for each customer, with the names, dates, texts, photos and music that you choose in the editor. Therefore, under Section 14C(d) of the Consumer Protection Law (goods made specifically for the consumer, and digital information), the transaction cannot be cancelled and the amount cannot be refunded once the invitation has been published.

2. Try before you pay

You can design your full invitation and preview it in the editor for free, with no limits, before paying. Payment is made only when you publish, and the invitation link goes live the moment you pay.

3. When we refund the full amount

We refund the full amount, with no fees, within 14 days of your request, if:

  • the invitation link did not work because of a technical fault on our site, and we did not fix it within two business days of your report; or
  • the service does not match what was described to you on the site; or
  • you paid and the invitation was not published because of a fault on our site.

4. Errors and accuracy of details

If a technical fault caused by our site appears in your invitation link, we fix it immediately at no cost.

You are responsible for the accuracy of what you write in the invitation (names, date, time, venue), and you can edit it yourselves until 30 days after the event.

5. Special requests

If something exceptional happens, contact us. We consider every request carefully and may agree to a partial or full refund at our discretion, without this being a binding right.

6. How to contact us or request a cancellation

Include your full name, ID number, and order number or invitation link, through one of the following:

We send you a confirmation with a reference number when we receive your request.

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